Refund & Returns Policy
Effective Date: 13 October 2026
Welcome to Manikkavastram – Premium Indian Clothing for Every Generation.
At Manikkavastram, we aim to provide a reliable and satisfying online shopping experience for customers purchasing traditional Indian clothing, women's ethnic wear, men's traditional clothing, kids' ethnic wear, and other fashion products.
We understand that customers want confidence when purchasing clothing online. This Refund & Returns Policy explains how to request a return, replacement, exchange, or refund for eligible purchases made through our website.
By placing an order on our website, you acknowledge this policy, subject to your rights under applicable law.
1. Return Policy
Customers may request a return for eligible products within 7 days of delivery, provided that the return request complies with the conditions outlined in this policy.
The return period begins on the date the product is delivered to the customer.
To request a return, please contact our customer support team with your order number and details of the issue.
All return requests will be reviewed individually.
Nothing in this policy limits any statutory rights or remedies available to consumers under applicable Indian law.
2. Conditions for Eligible Returns
To help us process return requests efficiently, customers should ensure that returned products satisfy the following conditions, wherever applicable:
- The product is unused and unworn.
- The product is in its original condition.
- Original tags, labels, and packaging are retained where reasonably possible.
- The product has not been washed, altered, or damaged after delivery.
- The return request is submitted within the applicable return period, except where a longer period or other remedy is required by law.
For traditional Indian clothing, women's ethnic wear, men's traditional outfits, kids' ethnic clothing, and other garments, customers should inspect the product carefully before removing tags or using the item.
We may request reasonable information or photographs to assess the return request.
A return will not be refused solely because a customer cannot provide evidence that is not reasonably available to them.
3. Damaged, Defective, or Incorrect Products
Customer satisfaction is important to us.
If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible after delivery.
When contacting us, please provide:
- Your order number.
- A description of the issue.
- Photographs of the product, if reasonably available.
- Photographs of the packaging, where relevant.
Our team will review the complaint and explain the available resolution.
Depending on the circumstances, the resolution may include:
- Replacement of the product.
- Exchange for an eligible alternative.
- Refund of the applicable amount.
- Another appropriate remedy under applicable law.
Where a product is defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law, the customer's statutory rights will prevail over any conflicting restriction in this policy.
4. Products That May Not Qualify for a Change-of-Mind Return
Certain products may be unsuitable for return after use, alteration, or removal of protective or hygiene-related packaging.
Subject to applicable law, restrictions may apply to:
- Products that have been worn, washed, or used.
- Clothing that has been altered according to a customer's specific instructions.
- Products damaged after delivery through misuse or improper care.
- Products returned without components or accessories supplied with the original item.
- Products expressly identified as non-returnable before purchase, where such a restriction is lawful.
Important: A product will not automatically become non-returnable merely because it was purchased during a sale or offered at a discounted price.
Defective, damaged, misdescribed, or incorrectly supplied products will be handled in accordance with applicable consumer protection law, regardless of any otherwise applicable change-of-mind return restriction.
5. Size, Colour, and Product Variations
We aim to provide accurate photographs, product descriptions, measurements, and size information for our clothing collections.
Minor differences in colour appearance may occur because of screen settings, lighting, or photography conditions.
Customers are encouraged to review product measurements and descriptions carefully before placing an order.
If you receive a product that materially differs from its description or the product ordered, please contact us so that we can assess the issue.
Requests based solely on personal preference, including a preference for a different colour or style, will be handled according to the applicable return and exchange conditions.
6. Exchange Policy
Customers may request an exchange for an eligible product, subject to product availability and our applicable return conditions.
An exchange may be requested for reasons such as:
- A different size, where available.
- A different eligible product, where permitted.
- A damaged or defective product.
- An incorrect product received.
To request an exchange, contact our customer support team with your order number and the requested replacement details.
An exchange will depend on stock availability, product eligibility, and the nature of the request.
If the requested replacement is unavailable, we will communicate the available alternatives, which may include a refund where applicable.
Customers will not be charged for return shipping arising from a verified defect, damage, or incorrect supply where the law requires the seller to bear that cost.
7. How to Request a Return or Refund
To initiate a return or refund request, follow these steps:
Step 1: Contact Us
Contact Manikkavastram through the official customer support email address or contact channel published on our website.
Step 2: Provide Order Details
Include your order number, registered mobile number or email address, and a description of the reason for your request.
Step 3: Provide Supporting Information
Where reasonably necessary, provide photographs or other relevant information to help us assess the issue.
Step 4: Receive Instructions
Our customer support team will review your request and communicate the next steps, including return instructions where applicable.
Step 5: Product Inspection
Where appropriate, the returned product may be inspected to verify its condition and eligibility.
Step 6: Resolution
Once the request is approved, we will arrange the applicable replacement, exchange, or refund in accordance with this policy and applicable law.
Please do not send a product to an address that has not been confirmed by our customer support team.
8. Return Shipping Charges
Responsibility for return shipping costs will depend on the reason for the return and applicable law.
A. Damaged, Defective, or Incorrect Products
Where a product is confirmed to be defective, damaged, incorrectly supplied, or otherwise eligible for a seller-funded return under applicable law, Manikkavastram will arrange or bear the reasonable return shipping costs as required.
B. Change-of-Mind Returns
For eligible change-of-mind returns, the customer may be responsible for return shipping costs if this condition was clearly disclosed before purchase and is permitted by applicable law.
Any applicable charge will be communicated before the return is arranged.
C. Return Pickup Availability
Return pickup availability may vary depending on the customer's PIN code and courier service.
If pickup is unavailable, we will communicate any permitted alternative return arrangements.
No return shipping charge will be imposed contrary to applicable law.
9. Refund Policy
Refunds will be issued where a return, cancellation, failed delivery, or other transaction qualifies for a refund under this policy or applicable law.
Depending on the circumstances, a refund may be available for:
- An approved eligible return.
- A damaged or defective product.
- An incorrect product supplied.
- An order cancelled successfully.
- An order that cannot be fulfilled.
- A prepaid order that cannot be delivered and qualifies for a refund.
- Another situation in which a refund is required under applicable law.
Refund eligibility will be determined according to the facts of the transaction, the applicable policy, and relevant legal requirements.
10. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable period and in accordance with applicable legal requirements.
As a proposed service standard, Manikkavastram aims to initiate approved refunds within 5–7 business days after the refund is authorised or the relevant return is verified, as applicable.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.
If a refund is delayed beyond the communicated timeframe, please contact our customer support team.
Any mandatory refund deadline under applicable law will take precedence over the indicative timeline stated above.
11. Refunds for Prepaid Orders
For orders paid through online payment methods, eligible refunds will generally be processed through the original payment method where technically possible.
If a refund through the original method is not possible, we will contact the customer to arrange an appropriate alternative in accordance with applicable law and payment service requirements.
Customers may be asked to provide reasonable information needed to verify the transaction.
We will not request unnecessary sensitive payment information, such as a customer's complete card PIN or banking password, to process a refund.
12. Refunds for Cash on Delivery Orders
For eligible Cash on Delivery orders, the original payment may have been collected in cash by the delivery partner.
If a COD order qualifies for a refund, our customer support team will communicate the available refund procedure.
The customer may be asked to provide appropriate details necessary to verify the order and process the refund through a supported method.
Any required refund will be handled in accordance with applicable law.
13. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible after placing it.
Cancellation requests will be handled according to the order's processing and dispatch status, our Cancellation Policy, and applicable law.
If an order has already been dispatched, cancellation through the normal process may not be possible. However, any applicable statutory rights or remedies will remain unaffected.
If a cancellation is accepted and payment has already been collected, an eligible refund will be processed in accordance with the applicable refund timeline.
Manikkavastram may also cancel an order if it cannot be fulfilled for a legitimate reason, such as product unavailability or an issue that prevents lawful fulfilment.
In such circumstances, we will inform the customer and arrange any applicable refund.
14. Orders Returned After Failed Delivery
If a shipment is returned to Manikkavastram because delivery could not be completed, we may contact the customer to determine whether redelivery or cancellation is appropriate.
For prepaid orders that cannot be fulfilled, any applicable refund will be processed in accordance with applicable law and our Shipping & Delivery Policy.
Any proposed deduction or additional charge must be lawful, properly disclosed where required, and consistent with the circumstances of the transaction.
15. Refunds for Promotional and Discounted Orders
Products purchased during promotional campaigns, seasonal sales, or discount offers will be handled under the same applicable consumer protection requirements as other purchases.
A discounted product may be subject to a disclosed change-of-mind return restriction where lawful.
However, a discount or promotional offer does not remove a customer's statutory rights concerning defective, damaged, misdescribed, or incorrectly supplied products.
Where a refund is approved for an order purchased using a discount or coupon, the refund amount will be calculated according to the actual amount paid for the returned product and any applicable legal requirements.
16. Non-Refundable Situations
Subject to applicable law, a refund may not be available for a change-of-mind request where:
- The product is not eligible for return under a clearly disclosed and lawful restriction.
- The product has been used, washed, or altered after delivery.
- The customer requests a return outside the applicable return window and no legal entitlement to a remedy applies.
- The product has been damaged after delivery through misuse or improper care.
These restrictions do not apply where a refund or another remedy is required by applicable law.
Manikkavastram will assess each complaint fairly and will not use this section to avoid its legal obligations.
17. Customer Support
For assistance with returns, exchanges, refunds, or order cancellations, please contact Manikkavastram using the official contact details published on our website.
Business Name: Manikkavastram
Website: www.manikkavastram.com
Customer Support Email: sales@manikkavastram.com
Customer Support Phone: 9784953899
When contacting us, please provide your order number so that we can identify your purchase and assist you efficiently.
18. Changes to This Policy
Manikkavastram may update this Refund & Returns Policy from time to time to reflect changes in our business practices, product range, return procedures, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date.
Changes will apply as permitted by applicable law and will not override rights that customers have already acquired.
19. Governing Law and Jurisdiction
This Refund & Returns Policy shall be governed by the laws of India.
Disputes concerning refunds, returns, exchanges, or purchases made through Manikkavastram will be handled in accordance with applicable Indian law and the jurisdiction of competent courts and consumer dispute resolution authorities.
Where legally permissible, disputes may be brought before competent courts in Jaipur, Rajasthan, subject to those courts having jurisdiction over the matter.
Nothing in this policy excludes or restricts any statutory consumer rights or remedies available under applicable law.
Manikkavastram – Premium Indian Clothing for Every Generation.
Thank you for choosing Manikkavastram for your traditional Indian clothing, ethnic wear, and online shopping needs.